You'll receive a phone interview from the company's recruiter. You'll be asked to go over the contents of your resume, interest in the company, and how your goals coincide with the company. Although the line of questioning will be familiar, it will be done in a very organic manner, where you won't feel as though you are being asked what you're always asked in interviews. If you pass the recruiter (as I did), then you'll be set up with 6 employees for a 2-hour interview: a people's operations manager (extension of HR), 4 low to mid-level agent operations associates, and finally a senior agent operations associate. Each interview segment will be 30 minutes (and the agents ops interviewers were pretty hell-bent on filling the entire 30 minutes, regardless of the relevance of the questions). The people's operations manager largely mirrored the recruiter. She asked me to review my resume with her, highlighting relevant work experience. She entered the interview with a physical copy of my resume and jotted down notes throughout. She did ask me to list my strengths and weaknesses (which I view to be a largely worthless question line to take in interviews) but was, overall, what one would expect in an interview with an HR associate. The second round consisted of one in-office agent and another via Hangouts. After several minutes of the agent and recruiter trying to setup the Hangouts chat, I simply suggested that we use Hangouts on the in-office agent's laptop to dial in the additional agent into the interview. After following my suggestion, we started the interview nearly 10 minutes late, to a disinterested out-of-office agent. The first question that I was asked, "So, tell me about yourself?" was the last question that I was asked, verbatim. Further, the in-office agent has only been with the company since February; why would someone with only 2 months experience be interviewing potential candidates? Neither agent appeared to be taking notes on anything that I said (they didn't have my resume in front of them) and seemed to just ask questions as they occurred to them (which probably explains why I was asked the same question twice). Further, neither seemed to know that I was no longer at my former place of employment. The third round consisted of one in-office agent and another via Hangouts, again, only this time, the in-office agent came prepared with the remote agent on her laptop. Neither took notes (or had my resume) and asked almost the same sort of questions as the last two agents. The in-office agent asked me "what I had been up to" since I left my last job (which was less than two months ago) and seemed surprised by my very obvious answer: seeking employment. The remote agent, again, seemed disinterested and I wasn't sure if it was a connection quality issue or that she just didn't care. She didn't even know that I was no longer at my last company! The final interview was with the senior agent operations associate. Apart from the people's operations interview, this interview was probably the only other worthwhile interview during that day. We spoke very fluidly about my professional goals, discussed my skills in a meaningful way and at no point in time was I asked to talk vaguely about myself or share my weaknesses. It was honestly refreshing to enter into a conversation that made sense professionally and with someone who seemed to know how to conduct an interview. It is worth noting that he came with my resume and took notes during our conversation. Overall, it felt more like a, "do you mesh well with the team of ops people that are currently here" and less about whether or not my skillset would allow me to successfully complete the job and ascend within the company ranks. The agent ops people that I met with were all poorly prepared for the interview and disinterested, both being poor reflections on the company. To be honest, had they made me an offer, I would have rejected it.

Answered interview questions while being video recorded in beginning of June. Heard from the recruiter almost a month later. Had a 30min conversation with him before he pushed me through to the next round of interviews at their Beverly Hills office. Met with 3 employees all separately. The 1st and 3rd interviewers asked me the exact same questions which made the process feel robotic however I answered and received positive feedback to my responses including "I would have handled it the same way!" The 2nd interviewer was newer to the company and asked me about my personal life, including my age... which is illegal... After an hour and a half, I completed my interviews and was left in the office with no further instructions as the interviewers stepped into a meeting so I grabbed who I could in the office to ask if I should stick around or head home. I sat in their meeting room for another 5 minutes before she sent me home. Oh and the parking situation? I had to pay $20 because it's all 1hr meter parking otherwise and I would have gone over that. Received a generic email a week and a half later saying they were passing and though I asked for feedback as I felt the conversation/interviews went well and would appreciate any takeaways, they never responded to me.