I spoke with HR first, who reviewed my resume and asked me about my job history and why I wanted to work at the hotel. The interview with HR lasted about 5 minutes, after which I was directed to interview with the Front Office Manager. We spoke about ourselves for a bit, it was very comfortable and friendly and then she asked me more specific questions about my experience in customer service. After the interview, they told me they would give me a call in the next day or two. The following day I was invited back to interview with the Hotel Manager, who was friendly, direct and straight to the point. He asked me about specific situations where I resolved customer issues or conflicts and then thanked me for coming in.