Applied online (during a high volume time) and 2 weeks later received an e-mail to take the online assessment, which was basically a call center simulation. My phone interview was a couple days later, typical questions about experiences with customers and how you would handle a few situations. 2 days later got an e-mail to schedule a face-to-face and went to that interview 6 days later. After they gave us the Realistic Job Preview we waited to interview with 2 supervisors (one at a time) in one big room full of interviews going on, and was told I would hear from them within 3-5 days. (Some questions were a little unexpected but as long as you can think on your feet and sound confident even when you're unsure or flustered, it's an average interview). Two days later got my first offer letter and info to complete the background & drug test. Got my final offer letter a little over a week later.