Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Comcast (Colorado Springs, CO) en jul 2012
Entrevista
You have to take a online test to receive an in person interview. The online tests and application process is lengthy and time consuming, its your typical test for how many WPM you can type and how you handle working multiple screens at one time. After you've completed this your called for a in person interview. The good thing is you only have one its pass or fail and there wont be a second interview.
The ask you basic questions like how you handle upset customers, are you able to sit at a desk for 8+hours, what you know about comcast company as a whole.
Preguntas de entrevista [1]
Pregunta 1
The question was how you handle upset customers. In most business you get the good and bad with customer service, in retention your talking to people who have made up their mind to leave the company because they are upset. Comcast says retention on hears from 10% of their customers so not hearing from a customer is a good thing with this company because it means their satisfied.
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Comcast en sept 2021
Entrevista
It was quick they keep in contact often very nice process was about 2-3 weeks but I loved how they explained everything and left me feeling confident about my position
Preguntas de entrevista [1]
Pregunta 1
Name a time where you have to work a position with little to no time to prepare.
Me postulé a través de un reclutador. El proceso tomó 4 semanas. Acudí a una entrevista en Comcast (Jacksonville, FL) en may 2018
Entrevista
I applied and then was contacted almost immediately by a recruiter. We set up a phone interview, it took about 15 minutes and at the end she let me know that she would like me to go to the face to face interview. This interview was a large group of people, approx. 30 where the company first went over their culture and benefits then one by one we were taken to have our interview. After this interview if they think you are a good fit there is a final panel interview where three to four candidates go together before a panel and answer questions and work together.
Preguntas de entrevista [3]
Pregunta 1
Tell me about a time you were able to calm an upset customer and how you did that.
Me postulé en línea. Acudí a una entrevista en Comcast (Denver, CO) en jul 2017
Entrevista
The process consisted of one phone interview and then a interview in the office with two supervisors. I also had to take an assessment on skills and an assessment on personality. Comcast does not move very quickly things seem to move quite slow. I was also asked about if I had worked in a commission or sales position previously as they wanted strong sales background
Preguntas de entrevista [1]
Pregunta 1
Mostly situational like tell us about a time when you had a customer that you could not help how did you deal with it
