Me postulé en línea. Acudí a una entrevista en Comcast
Entrevista
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
Me postulé a través de un reclutador. El proceso tomó 1 semana. Acudí a una entrevista en Comcast (Tinley Park, IL) en oct 2011
Entrevista
Four steps;
Initially you contacted by a third party recruiter regarding interest and setting up a date for a group presentation (30-50people) that is made about the company and department specifically with regard to your job role in the call center, training period and employee benefits in order to sell you on this job.
The next step is going to an onsite interview with some of the training and management staff. Reminds more of military recruiting than a personal interview as this is done in mass with about a dozen candidates at a time called in to sit along a wall and then called to one of several tables in the middle of large room. Highly impersonal to say the least. You get questions about how you would provide great customer service and what you would do to help customers resolve any issues. That is just a preliminary filtering to sort out the knuckle dragging types.
If you make it past this point you are brought into a another area were candidates are called in one at a time to speak directly with a call center manager about your experiences and expectations about the job. At this point its more a validations about your desire to work their and need to provide proof of ID and fill a job application are told of you expected orientation day. Provided you pass the background and drug test you move to the next step.
Orientation is held off site with up to 100 new hire from other departments and you spend about 4hours on filling out paper work and listening to 'orientation' related speeches from a variety of staff and provided with a Citibank debit card so you can get payed without mailing a check and pressured by the Chase Bank people in the hallway sign up with them. Welcome to Comcast call center life!
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Comcast (Tacoma, WA)
Entrevista
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Preguntas de entrevista [1]
Pregunta 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?
