Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Comcast (North Charleston, SC) en sept 2016
Entrevista
I did the application online & within 72 hrs they emailed me an assessment. Assessment was simple. Answering a few calls & chose the best answers & questions based off personality & behavior; about 45 - 60 minutes long. After assessment, received a phone call to schedule phone interview. Questions during phone were asked off of prior work experience & a description of job requirements. Example: explain a situation where u had to deal with an irate customer. After phone interview, I was scheduled for a face to face interview. It was a 2 part process. Began with a seminar about the company which was amazing; the I spoke with a supervisor & she asked me some pretty detailed questions regarding work experience where I had to give detailed answers. It wasn't hard but it definitely makes you think. Second part, I spoke with some else who asked me if there's anything else I would to add about myself & I had already done some research on the company so I just explained why I would be a great asset. Also asked where do I see myself in 5-10 years. After about a week, a received a phone call to accept the position.
Preguntas de entrevista [1]
Pregunta 1
Give me an example when you didn't know an answer & what steps did u take to help the customer?
Phone interview then video interview with hiring manager. Was told I got the job directly after interview questions. Thought I’d have to wait for the results, but they made it known quickly.
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you had to deal with an irate customer.
Me postulé en línea. Acudí a una entrevista en Comcast (Aurora, CO) en nov 2016
Entrevista
The process was fairly challenging. A lot of behavioral analysis. Call simulation test. And a couple of assessments. In person interview was a hour and a half. They ask you for several examples of dealing with difficult people. They ask a lot of the same questions in different ways so make sure you have your stories straight.
Preguntas de entrevista [1]
Pregunta 1
Explain how you deal with a difficult customer with examples. They love the STAR method.