It was very comfortable and almost informal, there was one other person interviewing with me - a group interview of sorts. The store manager and an associate manager were interviewing and we all were sitting in a circle. They asked us both questions and sometimes would ask one question for one of us or they would ask the same question to us both. They wanted to know what kind of experience we had and if we were able to conduct ourselves socially, and feel comfortable talking to customers. One major point they made in our discussion was how we would handle a stressful and difficult situation, such as a distressed or angered customer. The only negative part of the experience was the not knowing an answer immediately, and actually taking several weeks before I got one. Happily it was yes, but I felt it took more time than was necessary to get back to the candidates in letting them know their status.
Preguntas de entrevista [1]
Pregunta 1
If a customer was angry about something, whether it be the product or the service they received, how would you handle such a situation in a way that would not violate the rules for treating customers and yet still provide a solution.
Acudí a una entrevista en Coach (Manchester, Inglaterra)
Entrevista
It was pretty relaxed, two interviewers, mostly spoke about my CV and Customer Service. Why I want to join the company and why luxury retail? I am still waiting to hear back from them. Had my interview last last week.
Preguntas de entrevista [1]
Pregunta 1
How would you influence a customer to make a purchase
Pretty straight forward and nothing too intense. Great energy from the team as long as you are competent yet competitive.
It was a 2 step process for me after the phone call and they brought me in immediately.
Preguntas de entrevista [1]
Pregunta 1
How can you handle working on a team, what structure do you follow?
Me postulé a través de una agencia de empleos. El proceso tomó 1 semana. Acudí a una entrevista en Coach (Singapur)
Entrevista
Pretty easy and standard questions which were not very tough. They wanted to see my the personality and attitude towards work. Overall it was a good interview and they were very nice and polite.
