The interview process for a Co-op team member role started with an online application where I explained my experience and motivation for the job. After that, I completed an online assessment designed to check if my values matched the Co-op’s, which included scenario-based questions related to teamwork and customer service. Once I passed the initial screening, I was invited to an interview, either in person or online, with the store manager. During the interview, I answered questions about how I would handle difficult customers, work with different team personalities, and manage stressful situations. The questions were mostly based on real-life scenarios and focused on behavior and character, such as providing examples of when I delivered excellent service or resolved a conflict. After the interview, I was contacted about the outcome and, if successful, received an electronic contract followed by routine pre-employment checks.