Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Clover Health (San Francisco, CA)
Entrevista
Overall, I'd say the interview experience was neutral with a fair amount of noteworthy pros & cons.
Pros - All of the team members I spoke with were very polite, easy to talk to, & helpful in answering questions about the role/company. Additionally, my HR recruiter was very helpful in providing feedback on why I didn't get the role, as well as advice on how to prep for each interview. I'm used to many recruiters going above & beyond with help once you're interviewing, but suddenly going AWOL once they've decided you're not a fit. Thus, it was refreshing to hear constructive feedback following the interview & have them notify me in a timely manner about the result.
Cons - Ultimately, the feedback I received was that I didn't have enough health care experience to be chosen for the role. I try to embrace constructive feedback, but I was a bit confused with this reasoning because I felt like the team had been aware of my lack of health care experience all throughout the interview process. Thus, if it had been an issue, I wish it would have been noted BEFORE 2 phone interviews & a 3 and 1/2 hour in-person interview that I studied daily for a week for - as my lack of health care experience was something that was showing clearly for anyone glancing at my resume. In addition, the interview process was roughly a month long. Thus, to devote an entire month & be ultimately turned down for something that could've been noted at the start of the process was a bit frustrating.
One important thing to note is that this is a start-up in the middle of a period of large growth & because of that, it's understandable that things are constantly changing. In that sense, I can see why they might have not emphasized the need for health care experience initially & suddenly realized later that it was essential. However, I also think that these types of sudden changes can also seem a bit unfair for the interviewee in case likes these. Thus, I would just be aware that changes like these can occur throughout the interview process. But otherwise, the team seems comprised of great & intelligent people.
Preguntas de entrevista [1]
Pregunta 1
- Name a operational process you've previously worked on & how you improved it.
- Name a time you disagreed with a Manager & how you handled it.
- Case Study on your logic/thinking process for advising a friend with career questions.
Thank you for sharing such thoughtful feedback. We apologize for the change in job requirements during your interview process. As a mid-stage startup, we continue to learn and grow from these experiences to ensure a better candidate experience in the future. We are glad to hear you had a positive experience with all of the Clover folks you met during your interview process. Thank you again for the feedback.
Otras evaluaciones sobre las entrevistas para el cargo de Operations Associate en Clover Health
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Clover Health (New York, NY) en sept 2018
Entrevista
Very straightforward - initial call with recruiter, then phone call with hiring manager, and then in-person interview. I had no complaints until the recruiter went completely MIA after my onsite interview. Its now been almost 3 weeks and no follow up from the recruiter. I would expect a series D startup to be more professional that this - not simply ghosting candidates. It's OK to tell candidates that they will not be moving forward...
Thank you for sharing this feedback. We are sorry for not following up with you in a timely manner resulting in a negative candidate experience. We will use your feedback to ensure we work to provide updates more quickly for moving forward.
Me postulé a través de una recomendación de un empleado. Acudí a una entrevista en Clover Health (San Francisco, CA) en nov 2016
Entrevista
Several phone interviews with senior people in the company followed by an onsight interview with members of operations product and data team. The questions were largely focused on past experience and case studies to test your operational mindset. The HR rep was often slow to respond and provide feedback
Preguntas de entrevista [1]
Pregunta 1
How would you run a call center for member complaints
