Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Capital Group (Indianapolis, IN) en mar 2016
Entrevista
The interview started with a phone interview. The person on the phone was in Ohio. The questions were pretty basic "Describe a time when you helped a angry caller" etc. She told me immediately after the 20 minute interview that she was recommending me for the next level, which was a video interview. She actually gave me advise on what I should wear from the waist up. I found that to be a little patronizing, since I am in my 40's. Video interview went the same, mostly questions based on my experience. The interviewer was in California. This person also told me at the end of the interview I was going to the on-site interview immediately after the interview. On-site there was a group of 6 people. We were given a presentation and allowed to speak with "ambassadors" (people working there who weren't part of the interview process). In person interview was more of a formality. Did not feel that they were actually going to cut me based on the in-person interview. Interviewer was relaxed, I could tell he wasn't really part of HR and didn't really know what he was doing.
Preguntas de entrevista [1]
Pregunta 1
Why do you want to work for Capital Group? Explain a situation where you went above and beyond to help an angry caller? How will you handle working in a call center where you might not be able to get up and take a break when you want to?
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Capital Group en abr 2025
Entrevista
There are 2 interviews I believe. I’ve done round one which is a teams interview. It went very well. I would recommend staying confident in answers. They are looking for a compatible candidate.
Acudí a una entrevista en Capital Group (Irvine, CA)
Entrevista
The interview process was easy. There are three interviews in total, one with the team manager that yo will be working with if hired and 2 with higher managers back to back.
Preguntas de entrevista [1]
Pregunta 1
There are a lot of situational questions. Tell me about a time you had a stressful situation happen at work and what did you do?
Me postulé en línea. Acudí a una entrevista en Capital Group en mar 2022
Entrevista
Go through 2 interviews. Get talked through email, and first interview is a phone interview, 2nd interview is a group/introducing you to the company and it was a 2 hour long interview with two different managers on a web interview.
Preguntas de entrevista [1]
Pregunta 1
a lot of showing your skills and a lot of customer service problems you ran into and how you solved them. they like you to provide examples.
