Thank you for bringing this matter to our attention. We understand how valuable your time is and appreciate that you have used it to provide us with some feedback. Our corporate values include accountability and continuous growth, and feedback such as yours shows us where we need to review procedures and make improvements. It is important to us that every candidate has a good experience and we are disappointed that we fell short in your case. Please know that we are actively reviewing our internal procedures to prevent such issues from occurring again. Your feedback is invaluable in helping us make the necessary improvements and we appreciate your patience and understanding. If you have any additional comments or concerns you would like to share, please feel free to reach out directly to HR@SPGCanada.ca. We value your perspective and want to learn from this experience. We appreciate your interest in our company and wish you the best in your job search.