Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en CIBC (Toronto, ON) en ago 2015
Entrevista
I applied online and a HR contacted me to arrange an phone interview tomorrow. It lasts 15 mins and regular questions. At the end of the interview, he said he will pass my resume to the manager, and if he interested in me, he will contact me probably at the end of this week (within 2 days). But now I didn't get any response, so I guess I failed.
Preguntas de entrevista [1]
Pregunta 1
List your 3 skills. what is CSR to you. how do you see yourself in 5 years. Some questions about my past experience.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
