Me postulé a través de otra fuente. El proceso tomó 3 semanas. Acudí a una entrevista en CIBC (Toronto, ON) en may 2015
Entrevista
The branch manager called me to have a chat or interview with me. It was not like a interview but a chat. The manager wanted to know my personality and if I am going to work for a branch in a long period.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
