Me postulé a través de otra fuente. El proceso tomó 2 semanas. Acudí a una entrevista en CIBC (Toronto, ON) en feb 2013
Entrevista
Email first arranged a time to call. Phone call interview. Ask several questions such as, what's your career goal in the next few years. Why CIBC. Salary expectation. how do you deal with upset customer, give me a example. cashier experiences? Ok with night shift? What do you know about CSR? have you required to meet sales targets, what's that?
Preguntas de entrevista [1]
Pregunta 1
nothing difficult. just make sure you are fully prepared.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
