Me postulé a través de una recomendación de un empleado. El proceso tomó 1 semana. Acudí a una entrevista en CIBC (Toronto, ON) en ago 2018
Entrevista
Telephone interview, very basic and straightforward. Few behavioral questions regarding how you diffused situations with an angry customer, or how you would sell a customer on something. They ask you questions regarding your experience and how they can relate in this role.
Preguntas de entrevista [1]
Pregunta 1
What was one time at your previous job where you had an angry client and how did you respond to the situation? Was the client happy afterward?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
