Me postulé a través de una recomendación de un empleado. El proceso tomó 6 semanas. Acudí a una entrevista en CIBC (Toronto, ON) en sept 2017
Entrevista
Receive a phone call to set up the interview appointment and receive an email for confirmation. The interview with brach managers takes about 20 minutes. Another phone call interview with HR takes about 10 minutes.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
