Me postulé a través de una recomendación de un empleado. El proceso tomó 3 días. Acudí a una entrevista en CIBC (Montreal, QC) en mar 2017
Entrevista
was referred by an employee ... scheduled to receive a call from HR a few days later
basic screening interview question which were not that hard... given the nature of the job bilingualism is a must which is understandable since you might be getting a call about a dispute from someone who lives in the far regions of quebec
Preguntas de entrevista [1]
Pregunta 1
how would you respond to a screaming/upset client?
Me postulé en línea. Acudí a una entrevista en CIBC (Moncton, NB) en jun 2026
Entrevista
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Preguntas de entrevista [1]
Pregunta 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc