I was asked to supply a writing sample and then offered times to set up a phone interview. i am currently employed so setting the time aside to interview for a new job was tricky, but to make matters worse they completely blew off my morning phone interview. After the time slot passed with no phone call, I emailed the person who set the interview up. When I did not receive an answer from her I sent a second email to the recruiter. At some point after lunch I received an email explaining that the interviewer was out ill that day and asking me to reschedule for another day. For the reschedule, I took more time off from my current job as they could not accommodate anything before 8:30 AM or after 5:00 PM. I made it through the phone interview and was asked to attend a group interview. Again, I took time off from my current job to spend 3 hours in a group interview. It was basically the same as the other reviewers have said. I will reiterate one thing - it seemed more like an opportunity for the support leads to actually "see" the candidates. Similar to previous reviews - the individual who fit a definite mold was asked to stay after to "answer a few questions" about his resume. In the kiss-off email, the final paragraph stated "If you have any questions, please don't hesitate to reach out [sic]" I sent a response as I am still looking for a better career and would appreciate any feed-back or constructive criticism. Ironically, the email was sent from a "no-reply" address.