Me postulé en línea. El proceso tomó más de 2 meses. Acudí a una entrevista en Block (Saint Louis, MO) en may 2018
Entrevista
I applied for the position and totally forgot about it because they didn’t contact me until about close to 2 months later. First step of the process was to do sample questions, to judge how accurate and detailed you are in written form. I responded to the sample questions in less than the time required, received notification maybe 2 days later that they loved my sample questions responses and wanted to proceed to the next step. I received two messages telling me the next step would be to get my availability so that a mock call could be set up with a Customer Success Advocate once a Recruiting Coordinator aligned someone to match my availability. All of this was provided by the same recruiter who initially contacted me. I provided my availability and then was completely GHOSTED. I sent multiple emails to reconfirm and received no further response.
Preguntas de entrevista [3]
Pregunta 1
At Square, Advocates have the pleasure to interact with our customers and impact a rapidly
changing and innovative product line on a daily basis. Tell us in a short paragraph, why you
would like to be a part of our awesome team.
Square’s Customer Success team resolves issues for a multitude of products and services.
The following email inquiry has come in from a potential customer. Please utilize any available
resources to draft a response email.
Hey,
Rent was due today and my Dad sent me some money to help, but I think he sent it to the
wrong person? I haven’t seen it yet and I need it today! He said he sent it to $JessicaSTL but
my cashtag is $JessSTL. Can you please help?
Thank you,
Jessica
Suppose you work for a food + cooking blog/network and a viewer emailed asking for
instructions on how to make a Peanut Butter and Jelly sandwich. Review the email and
write this viewer back.
Hello! I watch your show every day and it is one of my favorites. I’m preparing for a party at my
house (eight ten-year-olds...yikes!) and need to be ready to prepare lunch. I’ve never made a
PB+J (can you believe it???) but think this party would be a great time to try. I’d love it if you
could walk me through the steps!
El proceso tomó 2 semanas. Acudí a una entrevista en Block (Dublín, Dublín)
Entrevista
Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.
Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.
It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions
Preguntas de entrevista [1]
Pregunta 1
They asked some some questions about how I would handle certain situations
