I went through 3 interviews with this company, all on 3 separate days weeks apart that I had to schedule time off for. I was reassured that my prospects looked excellent and was excited to start. Then after the 3rd, I was told that I was not selected for the position and after asking if I would be considered later on if there was an opening, I got no response. I’ve even reapplied several months later and received an email that I was not to be considered for this position, which seems strange that they would not even keep eligible resumes on file for future positions. Never did they say that there was anything negative or specify why I would no longer be considered. Just frustrating to go through all this work and never receive so much as feedback.
2
Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en BambooHR
It was definitely a longer process than other interviews, but everyone was very kind and genuinely wanted to try and see if I would be a good fit. You first do an interview in which you record yourself answering specific questions (through software they provide). After that, you do two interviews, and each interview consists of two interviewers.
Preguntas de entrevista [1]
Pregunta 1
They asked how I would handle an irritated or unhappy customer.
Thank you for leaving us this feedback! I'm glad that you had a positive experience overall and will take your point of it being a long process back to the team to see where we can improve!
Best,
Brandon
Head of Talent
Phone call with HR. Describes position and benefits, also determines initial fit for position. Zoom interview with hiring manager is next. They ask more detailed questions and want more in depth responses.
Preguntas de entrevista [1]
Pregunta 1
One specific example I dealt with a customer that had an issue.
Hi--thanks so much for taking the time to leave us feedback on your interview here. We hope you'll consider applying to BambooHR again in the future!
Brandon
Head of Talent
Me postulé a través de un reclutador. El proceso tomó 4 semanas. Acudí a una entrevista en BambooHR
Entrevista
A month-long interview process that required 3 interviews before being rejected. Then, when re-applying, I was told that I was not a candidate anymore without any additional follow-up or context. A very frustrating process as they do give you a start date, but then will reject you within the 2 week window that you would normally be putting in your 2 weeks.
Preguntas de entrevista [1]
Pregunta 1
An example of a time that you improved a customer's overall experience with the company.
Thank you so much for sharing your experience with us during your interview. We want all of our candidates to feel like they enjoyed the process, whether or not they end up joining us. Clearly we can do better and we are committed to that. We will take this feedback into account as we review the interview process for these roles moving forward to ensure it has the right balance of personal interaction with the team.
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