I met with two Team Leaders who outlined what they were looking for in a representative. They reviewed my resume and asked questions about my previous employment history. Some of their questions were situation based and I relied on my previous experience to answer them.

Easy questions, previous experience, where you see yourself in 5yrs.., how can you handle an unhappy client, strrenghts & weaknesses , negociation skills, understand and respect the work environment and with client as well