The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
Me postulé a través de un reclutador. El proceso tomó 3 días. Acudí a una entrevista en Asurion (Houston, TX) en feb 2025
Entrevista
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Preguntas de entrevista [1]
Pregunta 1
Give me a time when you had to upsell in previous job?
Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en Asurion (Bogotá, Cundinamarca) en ago 2024
Entrevista
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.
