Me postulé a través de un reclutador. El proceso tomó 2 días. Acudí a una entrevista en Apple (Cupertino, CA) en ene 2011
Entrevista
The interview process was was multiple days. It started off on campus in a group setting. There were groups that were formed which rotated between facilitators. We were all asked questions based on customer service.
Preguntas de entrevista [1]
Pregunta 1
Describe a situation where you had to defuse a customer service issue.
Toll, respektvoll und sehr interessiert an der Person! Tolle Entwicklungsmöglichkeiten! Hier kriegt man wirklich eine klasse Möglichkeit sich zu beweisen. Das Unternehmen ist next Level! Kann jedem diese Journey empfehlen!
3 phases of interview You will be informed after about a week if you are selected to go to next phase Each phase questions become a bit harder It is the process of interview when you apply internally But I think it is the same if you apply from outside
Preguntas de entrevista [1]
Pregunta 1
Mostly behaviour questions Like how u managed conflict with a coworker How u managed a difficult customer How you deal with frustration
There are 3 rounds targeting different competencies. Each round they would ask 4 behavior questions with follow up questions. Pretty straightforward. You can ask time to think about the answers.
Preguntas de entrevista [1]
Pregunta 1
Tell me a time when you feel iterated and how you deal with it.