asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud
Me postulé en línea. El proceso tomó 4 días. Acudí a una entrevista en Apple (Donegal) en jun 2015
Entrevista
I applied online via Apple's website. I filled in all my basic information and uploaded a CV to the website. I got a call a few days later to let me know that they just emailed me my interview dates for the Technical Test and the Skype Interview with the Team Manager.
The Technical Test I found to be hit or miss for me. I have no real qualifications but I have grown up using computers my whole life and have a good understanding of what I'm doing. I'd definitely advise learning how to troubleshoot problems with hardware and software.
The Skype Interview with the Manager was super friendly. I wasn't asked any crazy questions, and I didn't have any role playing situations. It was very straight forward questions about why customer service is important, and things of that nature.
I was asked some basic questions about Apple as a company though. I'll list them below.
All in all I found the interview a really pleasant experience, but the Technical Test was very stressful.
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Me postulé en línea. Acudí a una entrevista en Apple
Entrevista
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Preguntas de entrevista [1]
Pregunta 1
How capable is your at home environment of catering to an advisor work position