asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud
Me postulé en línea. El proceso tomó más de 1 semana. Acudí a una entrevista en Apple (Tampa, FL) en dic 2012
Entrevista
You start by applying online, then you will go through up to 3 interviews all asking about the same questions. Make sure you know what empathy and ram are as we'll as basic troubleshooting software issues.
Preguntas de entrevista [1]
Pregunta 1
A customer is having an issue with email....they can receive but not send. How would you fix this issue? Explain it like you would talking to someone that is older and not versed with computers.
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Me postulé en línea. Acudí a una entrevista en Apple
Entrevista
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Preguntas de entrevista [1]
Pregunta 1
How capable is your at home environment of catering to an advisor work position