The interview process was very thorough, collaborative, and well organized from start to finish. The process included an initial recruiter conversation followed by multiple rounds with Customer Success leadership and cross functional team members. Each conversation focused on different areas including customer strategy, retention, leadership, adaptability, collaboration, and alignment with AppFolio’s core values. What stood out most was how conversational and team oriented the interviews felt. Rather than feeling overly scripted, each interviewer took time to understand both my experience and how I approach Customer Success strategically. There was a strong emphasis on ownership, customer obsession, collaboration, and continuous improvement throughout the process. Communication from the recruiting team was excellent. Marly and the team were transparent, responsive, and proactive with updates during every stage. The process moved thoughtfully and it was clear the team cared deeply about finding the right long term fit both professionally and culturally. The final stage included a conversation with senior leadership focused on leadership mindset, autonomy, process improvement, and how to elevate the Customer Success organization. Overall, it was one of the most professional and positive interview experiences I’ve had.