Me postulé en línea. El proceso tomó 3 días. Acudí a una entrevista en American Express en sept 2010
Entrevista
I was first interviewed by phone. Then a brief 1 on 1 interview with the HR rep followed by a 30 minute panel interview.
Preguntas de entrevista [2]
Pregunta 1
Give an example when you had a customer that had unique needs that required tailored solutions and the usual policy procedure was not going to fit the situation very well. What did you do?
Me postulé en línea. Acudí a una entrevista en American Express (Toronto, ON)
Entrevista
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Preguntas de entrevista [1]
Pregunta 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Preguntas de entrevista [1]
Pregunta 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.
