First off, the online application includes a video segment where you have to answer a customer inquiry via video. Luckily you can rerecord the video unlimited amount of times. You also have to answer a few other site and company related questions to test your knowledge of the product. It's a really long application that took me at least a couple hours and also asks for the typical resume and cover letter. If your online application is accepted after a couple weeks, then you get invited to a group interview, which may be a few weeks out. The group interview includes role play with customer calls, so thinking outside of the box is helpful. A team builder is also included, and breaking out into smal groups happens. At the group interview you will have a 1:1 interview with a member of leadership. It's an easy going questionnaire, great time to let your personality shine. If you pass the group and 1:1 interview, then you will be asked to do a Skype interview with someone from HQ. This is a lot more nerve racking, and you will most likely be interviewed by someone who is not in the department you are applying for. If you pass that, you're in.

I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall. 1. Screening Interview with HR They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario. 2. Interview with the Hiring Manager After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios. 3. Final Interview The final round mainly focused on core values, culture fit, and my passion for the role.