Me postulé en línea. Acudí a una entrevista en Agoda (Kuala Lumpur) en jun 2023
Entrevista
The interview process is very smooth. My recruiter is very sweet and helpful. First, there is writing email test. Basically, you need to reply to an email (they give you a situation related to customer). And then if you succeeded, there will be 2 rounds of interview. First with the recruiter and second with team manager. I have the best interview experience with my recruiter and the team manager. The team manager is very relax and understanding. He will give you 2 to 3 minutes to think first before you replying to his questions. Like, you just need to calm down and try your best to construct your answer first before you replying to him. No worries. Just relax. And there will also be role play with the team manager. He will give you a situation with a customer. It is just a fun role play. Just relax. All the best to everyone that applying the same position as me! You can do this!
Preguntas de entrevista [1]
Pregunta 1
Tell me about yourself. Can you tell me about a difficult situation you had to deal with and what did you do to solve it? Why do you choose Agoda? What is your salary expectation? How do you handle negative feedback from your previous manager/employer? How do you handle changes in your job? Do you ever recommend new process to your previous job and what is the response of your previous manager/employer? What is your career planning during these 3 to 5 years? (Career goals)
Me postulé a través de un reclutador. El proceso tomó 1 semana. Acudí a una entrevista en Agoda (Kuala Lumpur)
Entrevista
I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability.
After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues.
Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Agoda (Kuala Lumpur) en oct 2025
Entrevista
The interview takes 3 times,
First interview is a sample and quick interview, and some information sharing .
Second Interview is typing skill and within 40minutes, answer Japanese email and english email.
Third Interview is interview with the Team leader its take around 1 hours.
Preguntas de entrevista [1]
Pregunta 1
What will I do, if the company change their company aim
Me postulé en línea. Acudí a una entrevista en Agoda (Kuala Lumpur) en ago 2025
Entrevista
Clear step by step process. You need to complete a test where you need to respond to a customer email. The test instructions are very clear on what their requirements are.
Preguntas de entrevista [1]
Pregunta 1
Responding an email about customer experience issue