Detailed, long, and diverse, it is a multi-step process starting with recruitment team reviewing the process which required relocation, then reviewing the vacancy's benefits and confirming my initial acceptance on the offer, then setting up some tests (which weren't so easy) then an interview which lasted for more than an hour

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.