if you get through the online selection process there is still a long way to go. I first had to take a series of computer tests. I was then called in for a one on one interview that was set up as a panel. After the interview I was asked to sit with a representative on the floor for an hour to listen how the calls sound. A few days later, human resources rep contacted me to offer me a position. Next was a drug test. The company then does a background on all positions held and background check performed. The previous jobs help in their negotiation of your starting salary. After accepting offer I started my training class which lasted about 3 months.