About the Role

Solutions Architects collaborate with internal teams to craft and implement enterprise-level solutions for TransPerfect’s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main point of contact, working closely with Solutions Engineers and Developers on all aspects of implementation.

Responsibilities

• Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients
• Draft project plans containing the implementation details and timelines, including risk analysis
• Ensure the deadlines of the implementation timeline are met
• Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation
• Execute and verify the configuration tasks in GlobalLink tools based on client requirements
• Act as the primary technical point of contact and point of technical escalation for clients
• Assist the support team with any client configuration issues
• Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
• Become the spokesperson of the team for one or more of our products if desired
• Mentor new team members as needed
• Prepare trainings and procedures to contribute to the continuous improvement of the team's work
• Contribute to internal projects
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Required qualifications and skills

• Minimum Bachelor’s degree or its equivalent

• Minimum of 2-3 years of experience in a client-facing role
• Excellent written and verbal English communication skills
• Project management and client solution implementation experience
• Investigation, troubleshooting and documentation skills
• Effective time management, problem solving and analytical skills
• Collaborative attitude
• Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools
• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)
• Experience with Corrective and Preventive Action processes
• Foreign language ability a plus

In order to apply, please submit your CV in English