1. Operations Management
Handle day-to-day operations of both centers
Ensure smooth patient flow from registration → consultation → treatment → discharge
Maintain clinical & non-clinical coordination
2. Business Development & Revenue
Achieve monthly & annual revenue targets
Increase patient footfall (OP/IP conversions)
Plan and execute:
Local marketing campaigns
Doctor referrals
Tie-ups with hospitals/clinics
Monitor IVF cycles, conversion rates, and profitability
3. Team Management
Lead and supervise:
Front office staff
Nurses & coordinators
Marketing executives
Handle:
Hiring & training
Duty rosters
Performance reviews (KPI-based)
4. Patient Experience & Counselling Oversight
Ensure high-quality patient counselling & conversion
Resolve escalations and complaints
Maintain patient satisfaction standards
5. Financial & Administrative Control
Monitor:
Billing & collections
Expenses & budgets
Ensure cost control without affecting quality
Prepare MIS reports for management
6. Compliance & Quality
Ensure adherence to:
Medical protocols
IVF regulations & legal compliance
Maintain hygiene, NABH standards (if applicable)
7. Coordination with Doctors
Work closely with fertility specialists for:
Treatment planning
Patient case discussions
Ensure doctor schedules are optimized
Key KPIs
Patient conversion rate
IVF success cycle tracking (support role)
Revenue growth (monthly/quarterly)
Patient satisfaction score
Staff retention & performance
Qualification
MBA (Hospital Management / HR / Marketing preferred)
OR Any healthcare management background
Experience
3–8+ years in:
Hospital administration / IVF / healthcare operations
Experience handling multiple branches (cluster role) is a big advantage
Skills Required
Leadership & team handling
Strong communication (Tamil + English)
Sales & counselling mindset
Problem-solving & decision-making
Data-driven approach (reports, MIS)
Work Location
Based in Madurai (primary)
Travel to Sivakasi branch regularly
Job Type: Full-time
Pay: From ₹20,000.00 per month
Work Location: In person
