Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Buenos Aires (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

This role oversees and drives the strategy for delivery excellence across the entire portfolio of clients within the Argentina operation, ensuring alignment with the Delivery Director's overall regional goals. This role manages a significant portfolio of client engagements, being directly accountable for high-level risk mitigation, overall operational health. A core performance metric for this role is maintaining a minimum of 80% personal billability on client-facing projects and engagements.

Responsibilities

1. People Leadership & Coaching

• Provides executive-level leadership, mentorship, and direct coaching to a team of up to 4 Managers, ensuring their continuous professional development and capability to lead their respective functional teams (Software Engineers, Test Engineers).

• Effectively uses touchpoints (reviews, weekly 1:1s, coaching, feedback) to evolve the skill set of their team, and delivers performance-related feedback within a discipline, to peers, and upward with grace and clarity.

• Approaches all situations (internal and external) with a solutions mindset, coaching teams to focus on what they can do.

• Identifies and contributes to areas of the business that bring additional value, i.e. interviewing, training, contributions to the delivery playbook, etc.

2. Strategy & Operational Excellence

• Defines and tracks high-level strategic Delivery and Business value metrics (Rocks and Scorecards) that cascade directly from the Delivery Director’s strategy.

• Ensures the portfolio's operational model supports and achieves an individual billable target of at least 85% across all project assignments.

• Provides effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust.

• Creates clarity with teams through the unique challenges inherent at each stage of client engagements.

• Engages directly with the Triforce/Managers (i.e. attends Triforce meetings regularly) to understand in-flight work, and uses end products where possible to drive performance as part of the team.

3. Client & Portfolio Stewardship

• Proactively and organically communicates across client relationships to surface industry thought leadership, best practices, and drive a “doctors not waiters” mentality.

• Coaches Triforces/Managers to understand the client's business drivers, develop relationships, and solve problems.

• Builds client relationships across the executive ladder and regularly conducts Quarterly Business Reviews (QBRs) and other meetings to understand feedback, communicate team progress, establish value propositions, and drive change.

4. Communication & Influence

• Identifies and influences decisions using reporting language, data visualization, and storytelling.

• Delivers presentations, workshops, and conversations that inspire confidence and influence decisions.

• Navigates high impact and difficult situations with clarity and poise, making decisions that create value for our company and clients.

• Brings energy to moments that matter, particularly new relationships, key presentations, and recovery situations.

5. Technical Leadership & Solution Architecture

• Technical Solution Leadership: Direct the technical definition and architectural design for the most complex client solutions, ensuring long-term viability, scalability, and security.

• Mentorship and Technical Growth: Act as the primary technical mentor for Team Leads and Senior Engineers, elevating the team's technical bar through Deep Dive Sessions, design reviews, and the promotion of best practices.

• Crisis Response (Troubleshooting): Intervene as the top technical expert in projects facing critical technical challenges or production failures to diagnose and define the mitigation plan.

• Technical Pre-Sales: Lead technical conversations with new clients, estimate the technical effort for complex projects, and define the architectural scope for commercial proposals.

Qualifications

• 10+ years of experience in Engineering, with 2+ years managing other managers.

• Strong, demonstrated knowledge of the full Software Development Life Cycle (SDLC) is essential.

• Proven experience in designing and reviewing complex software architectures (e.g., Microservices, Serverless, Event-Driven Architecture) in highly available and scalable environments.

• Expert mastery of at least one modern programming stack (e.g., Node.js/TypeScript, Python/Django/Flask, Java/Spring) and experience with Cloud Native technologies (AWS, GCP, Azure).

• Solid experience with DevOps practices (CI/CD, IaaC with Terraform/Ansible/CloudFormation, orchestration with Kubernetes/Docker).

• Ability to perform and guide in-depth code reviews and establish standards for code quality, observability (monitoring, logging, tracing), and unit/integration testing.

• Advanced knowledge of database systems (relational and NoSQL, e.g., PostgreSQL, MongoDB, DynamoDB) and schema design for high performance.

• Excellent english communication skills

• Solid proficiency in working with data, analysis, and data visualization, particularly using tools like Google Sheets.

• Experience dealing with KPIS: eSAT, cSAT, Revenue, Headcount, Bench

Bonus Points

• Familiarity with AI tools and their application in the Software Development Life Cycle (SDLC).

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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