Instantánea de Motability Operations
Led by our purpose, we have defined three strategic pillars that set out how we align our business objectives, strategic initiatives, performance targets and business planning.
To make sure we always deliver this exceptional value for customers, we have defined three strategic pillars. These give us a clear framework to align our business objectives, strategic initiatives, performance targets and plans. Together, our people, principles, culture and values allow us to deliver these objectives.
Delivering brilliantly for our customers
Lean into green
Find new and exciting products for our customers
We measure our success through a range of contractual objectives as agreed in the Motability Scheme agreement with Motability, the Charity. These are designed to ensure we deliver a successful and efficient Scheme for our customers.
To make sure we always deliver this exceptional value for customers, we have defined three strategic pillars. These give us a clear framework to align our business objectives, strategic initiatives, performance targets and plans. Together, our people, principles, culture and values allow us to deliver these objectives.
Delivering brilliantly for our customers
Lean into green
Find new and exciting products for our customers
We measure our success through a range of contractual objectives as agreed in the Motability Scheme agreement with Motability, the Charity. These are designed to ensure we deliver a successful and efficient Scheme for our customers.
Our purpose is:
“To deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world”.
Since our founding over 40 years ago, we have provided over five million customers with affordable transport solutions, empowering them to get around on their own terms.
Our customers:
Our customers are at the heart of everything we do. The money we make doesn’t go to shareholders. It is used to keep prices affordable for our customers, provide donations to Motability, the Charity, or it is returned directly to our customers. This year, we have invested £645m to keep prices as low as possible as the cost of vehicles continues to rise, and £525m in New Vehicle Payments to help our customers make the most of their new car and get them on the road.
We've also made a £200m donation to Motability, the Charity so they can provide additional support such as grants to disabled people. On top of this, as we announced last year we are continuing with our £300m investment in the transition to electric vehicles over the next 3 years.
Our people:
We know we’re doing a valuable job, helping Motability Scheme customers enjoy everyday freedom. So when we recruit new members of our team, we’re looking for colleagues who are committed to our purpose and put our customers at the heart of everything, as well as excel in their role. Our people are valuable to us and we want to make sure they can build a fulfilling career here. We know that by championing a positive and inclusive working environment and helping our employees develop, we will have higher levels of retention. This approach works for us, and many of our people have been with us for over six years – ensuring we retain long-term knowledge and expertise within our team.
Our partners:
We value our partners highly, as their collaboration and expertise are fundamental to the services we offer. Throughout the pandemic and beyond, we’ve worked closely with them and created greater levels of flexibility and support, such as accelerated billing to assist with cash flow.
“To deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world”.
Since our founding over 40 years ago, we have provided over five million customers with affordable transport solutions, empowering them to get around on their own terms.
Our customers:
Our customers are at the heart of everything we do. The money we make doesn’t go to shareholders. It is used to keep prices affordable for our customers, provide donations to Motability, the Charity, or it is returned directly to our customers. This year, we have invested £645m to keep prices as low as possible as the cost of vehicles continues to rise, and £525m in New Vehicle Payments to help our customers make the most of their new car and get them on the road.
We've also made a £200m donation to Motability, the Charity so they can provide additional support such as grants to disabled people. On top of this, as we announced last year we are continuing with our £300m investment in the transition to electric vehicles over the next 3 years.
Our people:
We know we’re doing a valuable job, helping Motability Scheme customers enjoy everyday freedom. So when we recruit new members of our team, we’re looking for colleagues who are committed to our purpose and put our customers at the heart of everything, as well as excel in their role. Our people are valuable to us and we want to make sure they can build a fulfilling career here. We know that by championing a positive and inclusive working environment and helping our employees develop, we will have higher levels of retention. This approach works for us, and many of our people have been with us for over six years – ensuring we retain long-term knowledge and expertise within our team.
Our partners:
We value our partners highly, as their collaboration and expertise are fundamental to the services we offer. Throughout the pandemic and beyond, we’ve worked closely with them and created greater levels of flexibility and support, such as accelerated billing to assist with cash flow.
