El proceso tomó 2 semanas. Acudí a una entrevista en Wells Fargo (Concord, CA) en abr 2012
Entrevista
Applied online, received a call about a week later to schedule a telephone interview for the following week. these are the questions i was asked...
1) why did you apply for the online customer service representative position?
2) What are you looking for in this position?
3) Why is working for a financial institution important to you?
4) i was then asked about my employment and why i was no longer working for the companies.
5)How did you have to reach sales goals? and how did you meet those goals?
6)Describe your selling approach?
7)How did you overcome objections?
8)Tell me about your most significant sales accomplishment?
9) what is your strategy to increase sales?
hope this helps!!
goodluck
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Concord, CA)
Entrevista
I had a phone interview that went well and the questions were relevant to the position. She sets me up for an in-person interview which was so disappointing. I was dressed business casual and my interviewer was literally dressed with a jean jacket, washed style jeans, sneakers, and hair a mess up in a scrunchy. We go into the conference room which was so messy and uncomfortable. She sits me down and asks what city I live in (she didn't read the resume clearly....) and then tells me "We only ask our candidates 3 questions." She asked them and I gave my answers. Was in there for about 5 minutes and it just felt like they are clearly not serious about hiring people. She didn't ask me anything about myself or my background. Was just so unprofessional I couldn't wait to get out of there. I was wondering why I have seen this job positing for at least a year now. I figured must have high turnover but I think they just want to seem busy and collect resumes. Waste of time but at least I didn't have to drive far.
Preguntas de entrevista [1]
Pregunta 1
1) Tell me about a time you provided great customer service.
2) Tell me how you handled a problem and what the result was.
3) I can't remember the 3rd question sorry.
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Birmingham, AL) en feb 2019
Entrevista
Went online filled out application. Couple hours later they sent an assessment......I passed it bc I was sent an email for phone interview. Phone interview took about 25 minutes.....mostly customer service questions of how u deal with certain customer related situations. Not hard interview at all!!
Preguntas de entrevista [1]
Pregunta 1
Name a time u offered special services to help a customer
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Birmingham, AL)
Entrevista
Very professional, very routine, really customer focused questions, not too time consuming , mixture of both the company background, while also trying to learn about potential employees, different than traditional generic interviews
Preguntas de entrevista [1]
Pregunta 1
Name a time you went over and beyond for a customer