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      Búsquedas relacionadas: Evaluaciones de Verizon | Empleos en Verizon | Sueldos en Verizon | Prestaciones en Verizon
      Entrevistas en VerizonEntrevistas para el cargo de Fiber Customer Support Analyst en VerizonEntrevista en Verizon


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      Entrevista para Fiber Customer Support Analyst

      11 de abr de 2014
      Candidato de entrevista anónimo
      Newport News, VA

      Otras evaluaciones sobre las entrevistas para el cargo de Fiber Customer Support Analyst en Verizon

      Entrevista para Fiber Customer Support Analyst

      1 de dic de 2020
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio
      Sin ofertas
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Verizon (Newport News, VA) en abr 2014

      Entrevista

      I applied online and in two weeks I got a email about signing up for some initial testing. The first test was like the SAT or an IQ test. There is also a personality test that's within it. Then if you pass that you take a computer knowledge test, which has questions similar to the A+ exam. Then I was called the next day to set up a "structured interview", which was basically a face-to-face interview. They told me a recruiter would call me, but they never did. The structured interview involved two people reading questions out of a booklet and writting down your answers. They then score your answers to determine if you pass.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time a customer was angry, how you handled it and what the result.
      Responder pregunta
      2

      Solicitud

      Acudí a una entrevista en Verizon

      Entrevista

      It was a virtual testing and interview process and it went very smooth for me. Most of the communication was via email and culminated in a virtual interview with a supervisor and a manager.

      Preguntas de entrevista [1]

      Pregunta 1

      Something difficult I’ve dealt with in previous jobs
      Responder pregunta

      Entrevista para Fiber Customer Support Analyst

      25 de feb de 2020
      Empleado anónimo
      Silver Spring, MD
      Oferta aceptada
      Experiencia negativa
      Entrevista fácil

      Solicitud

      Me postulé a través de un reclutador. El proceso tomó 3 meses. Acudí a una entrevista en Verizon (Silver Spring, MD) en nov 2019

      Entrevista

      A little clunky, but the actual interview with the recruiter was not bad. No specific, technical questions about the job itself, which would have been helpful to both interviewer and interviewee. Once it was handed off to HR, it went off the rails. She was rushed, very much bothered, curt, condescending and even mildly sarcastic. She begrudgingly answered my questions, but after the offer letter was issued, she refused to answer basic questions about benefits, leave, or other HR-specific questions she could've easily answered. Her response, if any, was incomplete, incorrect, or she passed the buck.

      Preguntas de entrevista [1]

      Pregunta 1

      What percentage of your current job is troubleshooting?
      1 respuesta

      Entrevista para Fiber Customer Support Analyst

      22 de may de 2017
      Empleado anónimo
      Syracuse, NY
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Verizon (Syracuse, NY) en mar 2017

      Entrevista

      Typical Situational based questions, where you had to put yourself into a situation and explain in detail how you handled the situation, including the outcome. They also do a tour as part of their interview. I had a two person panel, consisting of one of the Center Managers and one of the Technical Supervisors.

      Preguntas de entrevista [1]

      Pregunta 1

      You have a customer who called in, upset about their dispatching being cancelled because of severe weather in the area
      1 respuesta