After applying online you'll get an email stating to expect a call from their hiring center.You can wait for the call to come or just call in yourself with a confirmation code(I called in to make things quicker).After answering a few scheduling questions with an automated operator,you get connected to a live rep to talk more about the job.They ask a few questions such as age,address etc. then set you up with an interview My interview was done in a back office by the manager and took no more than 15 minutes.He read questions from a sheet and marked down answers as I replied.They were all basic questions about team work and customer service such as "what makes good customer service?" and "describe a time when you had to work in a team for a project and describe the outcome".Afterwards I was given some paperwork to fill out regarding background checks and instructions on where to take my drug test .