sounds like you were interviewing to be a Navy seal...SMH..Very informative post. Thank you!

Just did the role play interview the other day for adjuster trainee position. I did not pass. Basically, you work for a company that sells insurance for computers, TV ect... you get 25 minutes to memorize your job description, your duties, how you are supposed to negotiate and how to explain the claims process to a customer. not to mention, you have to learn a whole system and know how to navigate it, otherwise, your screwed. I had 4 mock phone calls and needed to navigate and execute all the things asked of me through the documents you need to memorize. the person holding the interview shares his screen with you, and while you're navigating your mouse it is extremely lagged and it felt like using a computer for the first time again. With all this said, I am overly frustrated that the end of the road for me on this was over this assessment. this was a trainee position, the skills necessary should come with time and through training. I thought because since I kept my composure and used the best customer service skills possible for me, maybe I would squeak by. I know this assessment is possible to pass, after all everyone has to do it and people do get hired. all I have to say for anyone else who is going to take this assessment is do your best and keep cool. And best luck to you. I am also frustrated I have to wait 12 months before applying again. by then, I'm sure I'll find a company that values the skill set I have now, and not expect me to be a flying pig.

I made it through to the role play assessment. It was very strange and had absolutely nothing to do with the job I was applying for. I was a little disappointed at first that I didn't pass the role play, but then decided it was an unfair test and I probably wouldn't have been happy working there after all.

I've been in the business world for over two decades, and see no value in this role play. Just ask me questions on the interview about my multi-tasking skills and how I would handle certain scenarios. Thought it was unfair that the recruiter never mentioned to me that I would be subjected to this role play. Would have been nice to receive some background so I could have tried to prepare for it, instead I was blind-sided. Was very unfair that I had to sit in a room with no instructions or knowledge about what was going to take place. At one point the phone rings while I am sitting at the desk, and I am unsure if the call is part of the role play or if it is a call for the person who interviewed me. People like myself take pride in preparing for an interview and GEICO should not have surprised me with this role play. My over two decades of work experience should have mattered more than a silly role play.

I completed the role play portion of the application process yesterday. I liked it. Of course, hind sight is 20/20 and there are some things I would have done differently. If the goal of that exercise was to see how I handle a fast paced stressful environment then the goal was met. I was committed to the tasks and I really wanted to stay and complete my assignments. I don't know if an offer will be extended to me I sure hope it will be. I want to learn how I can be a better negotiator and time manager. The gentlemen I interviewed with have insight on this and I want it!

I felt the role play was a bit unfair. It's one thing to have a verbal role play but quite another to be given forms with no time to familiarize yourself with them. I'm actually glad my interview process came to an end with geico for the auto claims adjusters position.