Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Legal Ombudsman (Leeds, England)
Entrevista
Fast and easy initially but upon dealing with the people they seemed very unorganised, it took a few weeks to complete, and was relatively easy. They look for examples of your previous work mainly.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you had deliver bad news to a client
Acudí a una entrevista en Legal Ombudsman (Birmingham, Inglaterra)
Entrevista
STAR based written behaviour statements (Describe a time when you had to explain a complex issue to someone in a way they could understand. How did your approach ensure their understanding, Describe a time you had two or more competing priorities. What did you do and how did you decide which was the most important?, Describe a time when you had to deal with unreasonable behaviour., ) Online interview with one interviewer and one external monitor.
Preguntas de entrevista [1]
Pregunta 1
Can you describe a time when you had to disappoint someone and how did you go about it?
Me postulé a través de otra fuente. El proceso tomó 6 semanas. Acudí a una entrevista en Legal Ombudsman (Cardiff, Gales) en jul 2025
Entrevista
Recruitment was a bit shambolic. Got an email to confirm interview with zoom guidance notes but a teams link to follow. When they sent out their correction email to confirm it was teams and to disregard the attachment, the email said it would last 1.5 hours but the interview slots were only an hour.
Okay interview, lil basic with the questions, 4 generic customer service questions, but was a relaxed interview and they were good interviewers.
I didn't get the role (which i admit I was a little surprised at) but again issues with recruitment. Got sent my rejection email with an email address for feedback.. which bounced back as undelivered so emailed general recruitment email, who referred me to the rejection email.. they did thankfully include the correct email address (one character difference) so although the interview was pleasant enough it started an ended a bit all over the place and unprofessional, which was surprising given the job i was applying for.