I was contacted quickly after applying online. The HR rep was informative and helpful during the initial phone interview. I was invited into the office to interview, the interviewer was 10 minutes late and the front desk security could not get in touch with them. One of my scheduled interviewers did not show up. After I followed up with my interviewers/HR rep, I never heard from John Hancock again regarding my status. Any e-mail, positive or negative, from someone would have been great.