Me postulé a través de una recomendación de un empleado. El proceso tomó 2 semanas. Acudí a una entrevista en HomeServe (Walsall, Inglaterra) en may 2014
Entrevista
FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.
Preguntas de entrevista [1]
Pregunta 1
Give me an example when you dealt with a difficult customer, how did you handle it?