Only chose to go through phone interview. Initially I applied and was contacted by a recruiter to set up a phone interview. The morning of the interview I receive an automatic email stating they regret to inform me they will not be offering me employment at this time. Confused I forwarded that to the recruiter. She said she had no idea how that got sent to me.... After checking out all the glass door reviews I pulled out things I thought were exaggerated like working up to 80 hours, having to work an open to close shift at least once a week, no PTO until after a year, being forced to relocate or there is no hope for promotion. When it came my turn to ask questions I confessed that I had seen some things on Glassdoor and hoped she could clear them up. Every item I brought up she verified. 65-75 hour work week except for Black Friday through mid January then it's an 80 hour work week. You are expected to work 6 days a week if your DM thinks your store is in need of it. You get one week vacation after a year and only earn 4.25 hours of PTO for every 30 days you work (capping out at 80 hours). If you can not relocate you WILL NOT be able to move up. Store managers are expected to pack up their lives and move where ever they are needed. No surprise since they act like they own you. Starting rate for a co-manager is $55-$65k/year with a $2500- $4000 bonus. There are only 2 salaried managers in most stores and you rotate Friday off/Saturday 7a-10pm every other week with Friday 7a-10pm/Saturday off. That means at peak business days you are running the store alone. Read the reviews of the people who worked here and you can actually believe them.... if you want to know what you're getting yourself in to it's all right there. I sent an email withdrawing my name because I love my family too much to put a company ahead of them. It may be for some but not for me...

Phone interview with recruiter. First step. Explains in detail the description of job and requirements as well as next steps and 10 questions. After you are asked for 6 references including 4 direct reports. This can be a bit hard if you are currently employed but dont want to involve your place of work just yet..so be prepared for this.