IF THEY TOLD YOU THEY WILL CALL YOU IN 2-3 DAYS PLEASE READ THE END OF THIS REVIEW! Apply online- email will come pretty fast in a day or so telling you to set up a phone interview or if are not considered. pick an phone interview time with hr- they only ask about experience only 15-20 min TiP: ask hr about the job... hrs, duties, etc.. At the of phone interview with hr you will be set up to come in, computer test typing, muti tasking TIP: focus on the timers if you pass you will have a an interview with hr right after.. about 10 questions.. tell me a time when... and they ask about experience, education, and past jobs if you pass you go in to role play where you are giving 20 mins to read over a 4 page pack and be able to answer the phone as if you are working for a fake insurance company...they call 3 times with a 3 min break in between for you to write notes on each call Afterwards hr will then call you again, and ask about 4 more interview questions about how did u deal with role play if you pass role play you are sent to shadow an employee for an hr... you just listen afterwards you get an interview with 2 supervisors that ask about the shadowing, more about experience, why you want work there, tell me a time when...this is the final step, the whole process is 4-8 hrs, you may have to come back to complete everythng Afterwards you are either given an offer on the spot or are told you will get a call/email in 2-3 days..this is because hr is grading your answers from the final interview.....if hired they will send you a email with a link to accept the job and also call you. If not hired you will just get an email. usually it takes 24 hrs for them to tell you got the job...