Approached by Reed recruitment with the role on a Monday, had a telephone interview with a senior manager on a Tuesday, feedback given Wednesday, invited to an assessment afternoon Thursday at the Kingswood offices, offer made friday. Very quick turnaround and always kept in the loop. Assessment centre consisted of a case study role play lasting 30 minutes with you acting out an outbound call to a customer for 5-10 minutes to resolve a problem, basic competency interview with two team leaders around skills and experience and finally interview with HR staff around past experience and role suitability.