I participated in the first 'Assessment Day' that Farfetch LA conducted back in October of 2016 for Customer Service Representatives and I was really impressed with the organization and planning that went into it. From ice-breakers, group exercises, Q & A's with Customer Service Supervisors and written tests that put us directly in the shoes of Customer Service Representatives, I felt that having this conducted really helped me and the other people who participated have a thorough understanding of what we were to expect, and what would be expected of us should we be extended an offer of employment. I began that day with a rudimentary understanding of Farfetch and what their expectations were, and left with essential knowledge and detailed information. We as participants were initially very nervous at the start of the day, however the people responsible for putting Assessment Day together put us all at ease and were very friendly, approachable and genuinely kind. I was very happy and impressed with how the day progressed and appreciated the attention to detail and reasoning for every activity.