Describe a time you had a difficult experience with a customer/ client and how you handled it.
Anónimo
-Answer the question 3 fold. 1. (Task) Describe the situation, does not need to be in great detail, enough to get the point across. 2. (Action) What you did and potentially other employees do to remedy the situation. 4. (Result) How did the situation end up, how was the customer/ client feeling after the situation was resolved.