Preguntas de entrevista para Ready Reserve Customer Service Ticketing Gate Agent en Delta Air Lines | Glassdoor
Sin ofertas
Experiencia positiva
Entrevista fácil
Solicitud
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Delta Air Lines (South Florida, FL) en ago 2011
Entrevista
Applied online which consisted of uploading resume and taking online assessment test. Was called 2 days later and was given a mini phone interview with HR. I was told I passed that portion and next needed to go online to complete an application (which was essentially re-entering my resume and answering a few questions). Three days afterward I received an email saying they were no longer interested in me! WHAT?! How did that happen? Nothing changed from when I submitted my resume to entering it on their application. I had no further interviews that would make them decide not to continue further. I am left completely confused as to why I wasn't given a 1:1 interview if I had passed everything. Strange ....
Preguntas de entrevista [2]
Pregunta 1
How long were you employed with your last employer? And the one before that?
Me postulé en línea. El proceso tomó más de 1 semana. Acudí a una entrevista en Delta Air Lines (Los Angeles, CA) en abr 2019
Entrevista
The entire process was very nice and not too lengthy about 3 weeks to a CJO.
3/29 - I applied online and did 2 assessments
4/1 - I was invited to a video interview
4/5 - Scheduled a face to face for 4/9
4/9 - Face to Face
4/11 - CJO
The video interview is a little weird but you have unlimited retakes just be yourself. They used the S.T.A.R. method in interviews so familiarize yourself with that style before doing your interview.
Now the face to face is a lot of fun. There are about 30 applicants there with you for various customer service jobs so don’t feel discouraged by the number. You will play an ice breaker that will test your skills on “reading books by their cover.” Keep in mind the interview starts when you walk through the door, there will be several interviewers walking around taking notes during every phase. After the long ice breaker/introductions, you will peel off and wait for your face to face. It is a long wait and you’re selected at random but stick in there. It’s only 4 QUESTIONS!! All in S.T.A.R. format. One surrounding your compliance to safety, another based on your ability so smooth out customer interactions, another on you ability to resolve issues before they escalate and I apologize I am drawing a blank on the last question.
At the end of the interview they will stress a two week waiting period but I received my phone call with my CJO 2 days after my interview. Hope this helps someone.. Good luck. Go Delta!!
Preguntas de entrevista [1]
Pregunta 1
Name a time you witness someone violating a safety rule.
Me postulé en línea. Acudí a una entrevista en Delta Air Lines (Greensboro, NC) en mar 2019
Entrevista
User friendly system. Allows practice. By the time you are ready for the questions, you are ready to go. They send you an email with helpful information prior to the interview; giving you three days to prepare and complete the interview.
Preguntas de entrevista [1]
Pregunta 1
6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.
Me postulé en línea. Acudí a una entrevista en Delta Air Lines
Entrevista
I was asked to do a digital recorded interview through HireVue. It was given three days to complete the interview on my on time. I was told a Delta representative would contact me about next steps. It has been one week and I have not heard back as of yet.
Preguntas de entrevista [1]
Pregunta 1
I had six behavioral type interview questions. They were different from the practice questions on HireVue. I was asked to describe one of following, steps I took, and results:
. a time a coworker was doing something wrong
. a difficult task/ assignment at work
. a proud moment / significant achievement
. a time I had to stop one task and work on something different
. a time I disagreed with a supervisor
. a time I had a lot of work to complete quickly