Me postulé en línea. Acudí a una entrevista en Comcast
Entrevista
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
Me postulé a través de otra fuente. El proceso tomó 5 días. Acudí a una entrevista en Comcast (Alpharetta, GA)
Entrevista
From what I can remember a group of people (maybe 10 or so at a time) were called into a room and told to sit in front a of computer to fill out an assessment. The questions basically asked to rate how you feel about taking a steady flow of inbound calls, making sales, how you would feel about being regularly monitored for the calls you would take, etc. If you 'passed' the assessment you were then called a few days later with an offer and starting date.
Preguntas de entrevista [1]
Pregunta 1
How would you feel about taking inbound calls from customers and having those interactions monitored for grading purposes?
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Comcast (Tacoma, WA)
Entrevista
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Preguntas de entrevista [1]
Pregunta 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?