(Territory Account Executive)
Shortly after applying, I received an email asking me to complete a case study. They provided CRM data on several facilities, each with its own set of details, and asked me to record a three-minute video prioritizing which facility I'd pursue first and explaining why.
I decided to go the extra mile and built a short presentation (three slides) walking through the criteria I established to evaluate each facility and how that led to my final choice. I also studied the product and each facility extensively. This took a significant amount of time. I've seen others say around ten hours; I spent at least that long because I wanted to do it right, using my own framework rather than just guessing at what they wanted to hear.
The day after I submitted it, I got an email saying they loved my submission and that I'd be moving forward. That led to a role play interview, which I had yesterday. In it, the interviewer played two roles: a front desk gatekeeper and the key decision maker. I had to navigate past the front desk, get in front of the decision maker, explain the product, and uncover pain points.
I know a lot of people have criticized this process, but I don't share that view. In today's job market, if you've got four or five interviews going at once you probably can't invest the time, I understand this level of investment might not be realistic for everyone. But I was willing to put in the time because I wanted the role. Just because Clipboard Health doesn't follow the same process as everyone else in the industry doesn't mean it's wrong, and it's some scheme to extract free work. It's a legitimate way to see how a candidate actually thinks and sells.
I haven't heard back yet on next steps, but regardless of the outcome, I respect the process and would go through it again.
My advice is to decide if you want to do the work or not. It's fair if you don't have the time to invest, but claiming that they are mining ideas or that they are a scam is just not productive.